Contact Us

Contact Us

Call
(865) 544-5400
TOLL-FREE:
(800) 467-5427

Monday - Friday:
7:00 AM - 7:00 PM
Saturday:
8:30 AM - 12:30 PM

Questions, comments, or concerns? Send us an email.

Chat ¹
Want to speak with a real person without having to stop what you’re doing? Try Secure Chat! Click on the red bubble in the bottom right corner.

Text ²
(865) 544-5435

You can text the Credit Union with questions. It's an easy way to stay in touch and get the answers you need.

Visit
Come visit us at any of our Branch locations!

LOCATIONS

Telephone Banking ³
(865) 544-5675

Check your balance, transfer between accounts, review charges, and more, 24/7!

Consumer Lending
(865) 544-5626

For questions about consumer loans or to manage loan applications, call our Consumer Lending department.

Save Our Address

General Address

P.O. Box 36027
Knoxville, TN 37930

Real Estate Lending
Error Resolution & Information Requests

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

If mailing payments, be sure to add adequate time for mail services to deliver payments.

Real Estate Lending

Call: (865) 544-5409
Email: homeloans@tvacreditunion.com

Real Estate Loan Payments

KTVAECU Real Estate Lending Payments
P.O. Box 36027
Knoxville, TN 37930

Payoff Portal

For Commercial Business Loans

Send us a message by filling out the Contact Us Form.

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Report Fraudulent Card Activity

For information on debit/credit card disputes, please visit the Card Disputes Page.

If you have additional questions, please call (865) 544-5490 during regular business hours.

Report Lost or Stolen Card

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427 and select option 5 for the Card Services Department. To report a lost or stolen credit card please call (800) 472-3272.

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General Address

Real Estate LendingError Resolution & Information Requests

Real Estate Lending

Real Estate Loan Payments

For Commercial Business Loans

Real Estate Lending
Error Resolution & Information Requests